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Get Started?
On the homepage select Get Started, you will be directed to the login page. If you are not registered yet, the screen will prompt you do so. Select either USA or Canadian customers to begin the registration process.
Step 1 - Design Application home page.
From the design application home page you will need to determine if you will upload your own custom artwork for the front cover, or, if you would like to utilize one of our many stock artwork templates.
| How do I upload my own artwork for the front cover? |  |
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Begin by selecting Customize My Front Cover from the design application homepage.
Using the editing tools click to open the images pane, select Upload Images from the Images section. If you have a complete design that you want to add, please check that it meets the required file size, image dimensions, resolution, and file format before uploading. Select continue to open your computers hard drive. |
Which file formats can I save and upload my artwork in?
Maximum file size and resolution:
JPG/PNG Files: 8MB
PDF Files: 25 MB
Image Resolution:
Uploaded images will automatically convert to a resolution that will ensure the best printing quality for your design!
Supported Format:
JPG and JPG 2000
PNG with full alpha support
PDF
TIP: Looking for transparent effects? Save your images as a png (24 bit) file.
| How do I begin with pre-designed templates for my front cover panel? |  |
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From the design application homepage click on each category to view the full range of stock templates. Utilize the scroll bar to the right to move the screen up and down.
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Editing artwork.
There are three different ways to use your artwork.
Step 2 - What options do I have for customizing Inside Front Cover?
For the inside front cover of your custom card holder you can follow the same procedures of uploading and adding your own artwork, or you can utilize the application editing tools to upload images and add text.
Step 3 - Select a sliding drawer panel.
Important - Please note: the sliding drawer panels are stock items only, you cannot add art or make edits here, simply choose the drawer you'd like from the styles and colors available.
| How do I add & select a slide panel for my design? |  |
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Click and select Slide Panel, the blank template for the slide panel will then open. Click on the panel. Scroll up and down to view the selection of colors and styles available, click on the slide panel that best compliments your design and then apply. To change your selection, simply click on the slide panel you uploaded to begin again. |
Step 4 - What options do I have for customizing the back panel?
For the inside front cover of your custom card holder you can follow the same procedures of uploading and adding your own artwork, or you can utilize the application editing tools to upload images and add text.
How do I complete my order?
Once you have completed your design for all four panels, add your card-holder design to the shopping cart in the bottom right corner. Important – At this point in the process you will be able to view a PDF of your design; you do have the option to go back and make any changes or edits before finalizing your purchase. To make changes at the bottom of the PDF select Click Here To Edit Template. Once you have made any required changes to your design select Save, you will be provided a revised PDF showing the changes you have made.
How do I re-order?
To reorder a document without any changes or edits, simply log in and go to the My Design page and select your previous artwork that will be on file if you save it during the previous order. Then simply upload it and go through the balance of the process to checkout.
Can I cancel or change my order?
In an effort to keep costs down and to pass those savings along to customers in the form of great prices, we are a fully automated, self-service web site. Orders may not be changed or cancelled once submitted.
What is your return policy?
We are committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet our customer’s quality expectations. However, we cannot take responsibility for typing, image, or design errors introduced by customers in the document creation process as described above. In an effort to keep costs down and pass those savings along to our customers, we do not review card documents for content or spelling. We guarantee that you will be satisfied with the quality of our products. If you are not satisfied with any product, please contact Customer Support within 10 days of receiving your order. Please include your order number, e-mail address you used to order, and reason for dissatisfaction. Our Customer Support department will review your request and work with you to meet your expectations.
To view the details and status of your order, login to your account and go to Order History. If your order status indicates your order has been shipped and the delivery turnaround time you requested has passed, but you still have not received your order, please contact info@giftcardoccsions. Be sure to include your name, e-mail address and order number to help expedite our processing of your request.
Can I cancel or change my order?
In an effort to keep costs down and to pass those savings along to customers in the form of great prices, we are a fully automated, self-service web site. Orders may not be changed or cancelled once submitted. We apologize for any inconvenience. We hope you understand our need to keep our costs at a minimum and our turnaround times fast, in order to continue to provide you with the best value.
Can you send me an Invoice?
A copy of your order/invoice will be sent to your email address once an order has been completed. At any time you may view your current or previous orders. Simply login and go to Order History, click on the appropriate order number.
What printing process do you use?
All of our products are printed using a four-color (CMYK) process. We use state-of-the- art presses, resulting in unlimited color combinations and optimum print quality.
Site Issues / Site Navigation
Is your site secure?
We protect our customers and their information using the most advanced standards for security. We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission. Our minimum requirement for transactions is the standard 40-bit or 56-bit encryption. We are fully PCI compliant. (PCI Data Security Standards)
image disproportionately. You can maintain the aspect ratio by simultaneously holding down the shift key while clicking and dragging on one of the corner handles of the image.
minimized in your final printed document.
My Account
I forgot my password. What do I do?
Go to the main page and the Log In area click on the Forgot Your Password we will e-mail your password and username to you.
How do I update my contact information?
To change your contact information with us, login to your account, at the bottom of the homepage you will find your account information. To make changes click update your account
Shipping and Delivery
What are your shipping costs?
Shipping and processing costs vary by the weight of your order and by the turnaround time you select
Which shipping methods do you use?
UPS
What countries do you ship to?
United States & Canada
Contact us today for your free sample and schedule a demo to learn how our products will enhance YOUR business.
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